DUBAI JOB FINDER .COM Customer Service Officers (4) – For UAE National at Huntress International
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For one of our largest client, Huntress International, global leader in the recruitment market is urgently looking for a (4) CUSTOMER SERVICE OFFICERS – UAE National to be based in Abu Dhabi.
Job Purpose:
- To perform all service related activities for existing and walk in customers to deliver high standards of customer service satisfaction. This also includes promoting Bank services and products, handling customer enquiries and delivering excellent service through communication and team work.
Responsibilities:
- Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
- Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
- Promote Bank services by providing consistent, accurate and transparent information to customers & educate customers on alternative channels provided.
- Pro-actively resolve customer issues/complaints and perform superior service recovery
- Ensure that all service levels and agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections internally and externally.
- Ensure adherence to cut-off times and deadlines.
- Promote Bank products in day to day interaction with customers.
-Achieve sales referral targets assigned and contribute to the overall achievement of the team.
- Pro-actively participate in Bank products campaigns & promotions.
- Educate self on existing procedures and guidelines.
- Participate in “In-house “training programmes and workshops.
- Attend HR training courses nominated by line management.
- Attend product training, presentations and road show events.
- Ensure that Bank policies and guidelines are consistently & strictly followed.
- Comply with committed turn around times and laid down procedures.
- Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss.
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