DUBAI JOB FINDER .COM

Al
-Futtaim is regarded as a pioneer in the Gulf region’s Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing. A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al
-Futtaim represents some of the world’s most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge. This is an exciting opportunity for experienced SERVICE ADVISORS to work for one of our primary Automotive business Al
-Futtaim Motors. Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence. The main responsibilities of the role will include (but not be limited to):
• Receiving customer vehicles for service and repair jobs and raising repair orders on internal system
• Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
• Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
• Raising Warranty approvals and service orders
• Raising special orders for parts not available and following up to keep customer informed
• Preparing invoices on internal systems and arranging for active delivery of vehicles
• Following up payments of credit customers and ensuring collection within stipulated time
• Regularly monitoring orders raised and ensuring timely billing
• Conducting post services follow up to ensure customer satisfactionYou will have the following skills and experience:
• Technically competent, with ability to understand customer needs and requirements
• Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
• Strong analytical, communication and inter
-personal skills with administrative competence vital for this role
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
• Flair for selling value added services, service contracts and accessories.
• Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately
• You will have at least 2 years experience as Service Advisor/Service Consultant, within a reputable automotive dealership/similar
• A degree/ diploma in Automobile/Mechanical Engineering would be preferred
• A degree/ diploma in Automobile/Mechanical Engineering would be preferred
• You will have at least 2 years experience as Service Advisor/Service Consultant, within a reputable automotive dealership/similar

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