DUBAI JOB FINDER .COM

Al
-Futtaim Motors occupies the pre
-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota’s worldwide growth. Today, Al
-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world’s top automobiles and automotive products like Hino
- Japan’s leading heavy
-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more. We have an excellent opportunity for someone with good telephone communication skills to become integrated into one of the regions leading private businesses. Job Specifications:
• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Provide excellent customer service as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
• Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
• Logging calls (including time, date and caller details)
• Maintain an up
-to
-date knowledge of personnel and procedures
• Offer support to fellow team members where necessaryThe ideal candidate will have the following experience:
• Excellent English communication skills
• Previous Reception/Call Centre/Telephone Operator experience desirable
• Courteous, polite, telephone manner
• Proactive, hardworking, motivated approach
• A basic understanding of IT systems would be advantageous.

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