Al -Futtaim is regarded as a pioneer in the Gulf region’s Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing. A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al -Futtaim represents some of the world’s most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge. We are currently looking to recruit 3 experienced Technical Service Advisers to work from our UAE based operations. Reporting to the Service Manager or Reception Manager, you work as the first line of diagnoses staff forming a link between the workshop and the reception. You will be expected to strive to achieve a high level of Customer Satisfaction by providing accurate vehicle diagnosis and service requirement. You will be responsible for: – Attending to all customer complaints which involve diagnosis – Determining which parts are required – Checking availability of the parts – Ordering parts if necessary – Booking customer appointments once parts are available – Completing final quality check on the vehicle before informing the ready status to the customer Your additional duties include: – Support the Service Adviser and Reception Staff with appointments – Assist and support Service Adviser in Technical and Vehicle diagnosis – Provide accurate and honest vehicle inspection report to customer – Train and support Service Adviser and reception staff in Technical and Product knowledge – Monitor all customers vehicle repair and ensure status is updated to Service Advisor and the customer – Support and assist Technicians in vehicle repair by providing them necessary information and technical adviceTo apply for the role you should have the following skills, experiences and qualifications: – A Degree/Diploma preferably in Engineering Automotive / Mechanical – Ability to Read, Write and Speak Arabic fluently – Ability to Read, Write and Speak English fluently – Outstanding Technical and Product Knowledge – Knowledge of workshop policies and procedures – 4 – 5 years experience of working in a Toyota work shop – A valid UAE Driving license – Must be a Certified Diagnostic Master Technician – Have excellent Automotive and Technical Fundamentals – Good Customer Care – Ability to recommend Hi -tech procedures for quicker and accurate repair – Prepare technical and Field reports – Ability to use hi -tech and basic workshop tools – Previous experience of training and coaching Service Advisers and Technicians – Analytical and Diagnostic Skills – Listening and Questioning Skills -